Online Sales Terms and Conditions

Progresif Online Sales Terms and Conditions (“Terms and Conditions”) govern all online purchases of products and services made through the Progresif Online Store (“Online Store”). By accessing, browsing, or making any purchase through the Online Store, you (“Customer”) agree to be bound by these Terms and Conditions. Any modifications will take effect immediately upon being posted on the Online Store. Your continued use of the Online Store or any related services following the posting of any modifications constitutes your unconditional acceptance of the revised Terms and Conditions. You are responsible for periodically reviewing the Terms and Conditions to stay informed of any updates.  

1. General

• The Online Store (progresif.com) and all other Progresif Platforms are operated by Progresif Sdn Bhd (“Progresif”).

• Use of certain products and/or services may also be governed by Progresif’s additional general terms and policies, including:
• Prepaid, Postpaid, Home WiFi Service Terms and Conditions
• Privacy Notice.

These documents are incorporated into and form an integral part of these terms by reference.

2. Eligibility and Customer Requirements

• Purchases through the Online Store may be made by any eligible individual residing in Brunei Darussalam, whether they are an existing Progresif customer, a new customer, or a customer porting-in from another service provider. Non-residents and visitors to Brunei Darussalam may also purchase a Tourist SIM, subject to Progresif’s applicable registration and verification requirements.

• To subscribe to or purchase any Prepaid, Postpaid or Home WiFi service, the Customer must be at least sixteen (16) years old and legally capable of entering into binding contractual obligations.

• Progresif reserves the right, at its sole discretion, to refuse or cancel any order at any time. This includes, without limitation, situations involving suspected fraud, incomplete or inaccurate information, or where the Customer does not meet the eligibility requirements under these Terms.

3. Definitions

• “Agreement” means the terms and conditions for the delivery of the product(s), any online sales service order form and any other documents, which are to be construed to be part of this Agreement. This Agreement forms a contractual obligation and shall be legally binding on the parties.

• “Online Sales Service” means the online sales service provided by Progresif on Progresif’s website or any other platform.

• All other definitions, except for those listed above, are the same definitions found in the relevant terms and conditions of the product(s) being purchased by the Customer.

4. Orders and Acceptance

• The submission of an order by the Customer constitutes an offer to purchase the selected product(s) or service(s) in accordance with these Terms and Conditions. By placing an order through the Progresif Online Store, the Customer agrees to provide accurate, current and complete information. The Customer is solely responsible for the accuracy of the information provided during the ordering process.

• An order is deemed accepted only upon Progresif issuing an official order confirmation to the Customer via the email address provided by the Customer. Until such acceptance, Progresif is not obligated to fulfil the order.

• Progresif reserves the right, at its sole discretion and without liability to the Customer, to cancel or reject any order in whole or in part. This includes, without limitation, circumstances where:

• The product is unavailable, out of stock or discontinued;

• there are errors or inaccuracies in pricing, product descriptions or promotional information; or
• the order breaches any Progresif policy, these Terms and Conditions or any applicable law or regulation.

5. Prices and Payments

• All prices shown on the Online store are in Brunei Dollars (BND)
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• Progresif accepts payment via credit/debit cards, and any other payment channels introduced or supported by Progresif from time to time.

• The Customer warrants, agrees and confirms that when they initiate a payment transaction and issues an online payment instruction and provides their bank details:

• The Customer is authorizing debit of the nominated card/ bank account for the payment of fees selected by such Customer along with the applicable fees, charges and other amounts payable for the subscribed product(s) or service(s).
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• The Customer is responsible to ensure sufficient credit is available on the nominated card/bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the Customer inclusive of the applicable fees, charges and other amounts payable for the subscribed product(s) or services.

• The Customer must ensure that full payment is successfully completed before an order can be processed. Orders lacking valid payment confirmation will not be fulfilled.

• Progresif shall not be liable for any delays, errors, failed transactions, service interruptions or fees imposed by third-party payment service providers.

• The Customer will be charged all applicable fees, charges and other amounts payable for the subscribed products or services, in accordance with Progresif’s billing and payment terms.

• The Customer must promptly pay all fees and charges due to Progresif in full, without any set-off, counterclaim, deduction or withholding for any reason.

• Progresif shall not be responsible for or liable for any disputes, non-consensual use or unauthorized transactions involving third-party accounts, cards or payment instruments. The Customer agrees to resolve all such disputes directly with the relevant third party without involving Progresif.

• Progresif reserves the right to reject any transaction, suspend processing or forfeit any refund where suspicious, unauthorized or fraudulent activity is detected or reasonably suspected.

6. Delivery

• This Clause 6 applies only to the delivery of mobile services, SIM cards, devices, accessories and other physical products purchased through the Online Store. Fixed broadband services purchased through the Online Store are subject to separate installation and activation timelines, which will be communicated to the Customer during the order process or otherwise notified by Progresif.

• Delivery is performed on a best-effort basis and may be deferred at Progresif’s discretion without prior notice. All delivery timelines are estimates only and may vary based on stock availability, delivery location and the performance of third-party courier providers.

Estimated Delivery Time
Deliveries can only be made on Mondays to Saturdays

• Product(s) successfully purchased through the Online Store will be delivered or made available for pick-up (where applicable) in accordance with the delivery or pick-up options communicated to the Customer at the time of purchase.

• The product must be personally received by the Customer. Upon delivery and in the presence of Progresif’s delivery agent, the Customer must:
• produce NRIC, passport or other valid identification for verification;
• sign the relevant registration forms and warranty forms (if applicable) upon delivery of the product(s); and

• The Customer must be physically present to receive the product(s). Third-party collection is strictly prohibited. If the delivery is unsuccessful after one (1) attempt, the product(s) will be sent to the nearest Progresif retail store for collection by the Customer.

• In exceptional circumstances, delivery may be delayed due to service interruptions, courier issues or events beyond Progresif’s reasonable control. Progresif shall not be responsible or liable for any delay, loss or damage arising from such circumstances.

• Progresif reserves the right to modify, suspend or discontinue any delivery or pick-up option at any time and at its sole discretion.

• Once order is submitted, Progresif will not entertain any request to change the delivery address, product model, colour, plan selection or any other aspect of the order.

• Progresif may request additional personal data, if necessary, for identity verification or fraud prevention purposes.

• The Customer is solely responsible for ensuring that all personal data and delivery information provided are accurate and complete. Progresif shall not be liable for any delay, non-delivery or additional charges arising from inaccurate or incomplete information. Any re-delivery or additional delivery may incur charges payable by the Customer.

• Progresif reserves the right to conduct verification checks or make calls to any party for identity confirmation. If verification cannot be completed (through no fault of Progresif or its delivery agent) or if the verification fails, Progresif may withhold the delivery of the Product.

7. Inspection of Goods

• Upon receipt of the product(s), the Customer shall examine them for defects without undue delay.

• Written notification of any obvious defects shall be given without undue delay, but not later than within 14 days of receipt of the product(s). Such notification of defects must be in writing and shall precisely specify the type and extent of the defect. If Progresif agrees there is a defect, Progresif shall replace the product within three (3) amount of days.

• The Customer shall provide written notice to Progresif by a form at progresif.com/contact

8. Cancellation & Refund Policy

• All products purchased through the Progresif Online Store are strictly non-cancellable and non-refundable once payment has been successfully made. Progresif will not entertain any cancellation or refund requests except in the limited circumstances expressly set out in Clause 8.2.

• Notwithstanding Clause 8.1, a refund may be initiated only under the following conditions:

• Mobile Number Portability Failure- where the Customer is unable to successfully port-in to Progresif for reasons not attributable to the Customer. Where the reason is attributable to Customer, the maximum duration for customers to resolve their portability issues is ten (10) working days upon order submission.

• Failure by Progresif- where the failure, delay or inability to fulfil the order is directly caused by Progresif, as determined at Progresif’s sole discretion.

• For refund requests eligible under Clause 8.2, Progresif will contact the Customer to provide details on the applicable refund process, documentation and timelines. All refunds are subject to verification and final approval by Progresif.

• Approved refunds will be issued using the same payment method and to the same account used for the original purchase. No change of recipient or payment channel is permitted.

• Refunds will be processed within three (3) to ten (10) business days from the date Progresif confirms the refund approval.

• Progresif reserves the right to:

• To impose an administrative fee to cover costs incurred in processing the cancellation or refund request.
• To deduct or set off any outstanding sums owed by the Customer prior to issuing any refund.
• To amend, vary, discontinue any portion of this cancellation and refund policy at any time without prior notice.

9. Warranty

• All products sold through the Online Store are covered exclusively under the warranty provided by the respective supplier, subject to the supplier’s terms, conditions, exclusions and warranty period. Progresif does not provide any additional, separate or extended warranty. All repair timelines, processes and outcomes are determined solely by the supplier or its authorized service centre.

• Accessories, bundled items or promotional gifts are provided strictly on an “as-is” basis and are not covered under warranty unless expressly stated by the manufacturer.

• Products with defects that are covered under the manufacturer’s warranty are not eligible for any refund, replacement or store credit from Progresif. All remedies for such defects must be pursued directly under the manufacturer’s warranty terms.

• Progresif shall not be liable for any delay, loss of use, inconvenience or other loss arising from or related to any warranty repair, service, or processing carried out by the manufacturer or authorized service centre.

• The Customer acknowledges and accepts all risks associated with the use of the Online Store. Progresif makes no express or implied warranties, including but not limited to warranties of title, non-infringement, merchantability, or fitness for a particular purpose. The Online Store and any software provided are made available on an “as-is” and “as-available” basis. To the fullest extent permitted by law, Progresif shall not be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive damages arising out of or relating to the Customer’s use of the Online Store, the products or any related services.

• All warranty claims, including those relating to Product defects, repairs, replacements, or the availability of parts- shall be handled exclusively by the manufacturer or its authorized service centre. Progresif shall not be liable for any decision, delay, cost or outcome arising from or connected to the warranty claim process administered by the manufacturer or authorized service centre.

10. Fraud Prevention & Security

• Progresif is committed to implement appropriate measures to safeguard Customers against fraudulent, unauthorized, or suspicious transactions. For the protection of both the Customer and Progresif, Progresif may undertake such verification procedures as it deems necessary, including, without limitation, identity authentication, payment verification, and address validation.

• Progresif may disclose, share or verify any transaction-related information with trusted and reputable third-party fraud prevention service providers, payment processors, financial institutions, or regulatory and authorities for the purposes of detecting, preventing or investigating fraud, in compliance with applicable laws and Progresif’s Privacy Notice.

• Without prejudice to any other rights and remedies available to it, Progresif reserves the right, in its sole discretion to:
• decline, suspend or cancel any order identified or reasonably suspected as fraudulent, unauthorized or high-risk;
• request any additional documents, records or information deemed reasonably necessary for verification purposes, including but not limited to the Customer’s NRIC/passport, proof of address, payment authorization documents;
• refuse delivery to any address, location or delivery point that Progresif determines to be high-risk or otherwise unsuitable; and
• suspend or deactivate the use of a SIM card or associated account if fraudulent activity is suspected, subject to applicable laws, regulations and internal policies.

• If the Customer fails, neglects or refuses to provide the verification information requested by Progresif within two (2) working days, Progresif may cancel the relevant order without incurring any liability whatsoever, except for the refund of any payment actually received from the Customer (where applicable).

• Progresif shall not be liable for any delay in the processing, fulfilment or delivery of any order arising from, or in connection with, the performance of fraud-prevention, verification or security checks procedures.

11. Limitation of liability

• The Customer expressly acknowledges and agrees that the Online Store, products and all related services are provided by Progresif strictly on an “as-is” and “as-available” basis. Progresif make no representations, guaranties or warranties of any kind, whether express, implied, statutory or otherwise, including but not limited to any warranties of merchantability, quality, fitness for a particular purpose, non-infringement, accuracy, reliability or uninterrupted availability.

• To the fullest extent permitted by applicable law, Progresif shall not be liable to the Customer for any direct, indirect, incidental, special, exemplary, punitive, or consequential losses or damages, including but not limited to:
• loss or corruption or data, revenue. Profits, anticipated savings, goodwill, bargain or business opportunity;
• business interruption, downtime or loss arising from use or inability to use the Online Store, products or services;
• errors, delays, inaccuracies, interruptions or omissions in any content, information or transactions made available through the Online Store; whether arising in contract, tort (including negligence), strict liability, equity or any other legal or equitable theory, even where Progresif have been advised of the possibility of such losses or damages.

• Where the Customer purchases any Product, Progresif shall transfer to the Customer any manufacturer warranties that are capable of lawful transfer. Such manufacturer warranties shall constitute the Customer’s sole and exclusive remedy in respect of any defect or non-conformity in the Product. All other warranties, whether express or implied or statutory, including but not limited to warranties of merchantability, quality or fitness for a particular purpose, are expressly excluded. Progresif makes no representation that any Product is fault tolerant or suitable for applications where failure may result in death, personal injury, or severe property damage.

12. Indemnity

• The Customer agrees to indemnify, defend and hold harmless Progresif, its officers, employees, agents, contractors and affiliates from and against any and all claims, losses, liabilities, actions, proceedings, damages, demands, costs and expenses (including legal fees) arising out of or in connection with:
• use or misuse of the Online Store or Products;
• any breach of these Terms and Conditions by the Customer; or
• any negligent act, omission, misconduct or violation of law by the Customer.

• The Online Store may contain links to third-party websites or services. Such links are provided solely for convenience. Progresif does not control, endorse or assume responsibility for the content, accuracy, availability, or practices of any third-party websites and shall not be liable for any loss or damage arising from the Customer’s access to or use of such sites.

• Without prejudice to the exclusions and limitations set out above and to the extent the Customer is nonetheless entitled to recover damages from Progresif under applicable law, the maximum aggregate liability of Progresif for any and all claims, losses or damages arising out of or in connection with these Terms and Conditions shall not exceed BND300.00, notwithstanding any order, decree, or judgment to the contrary.

13. Privacy and Data Protection

• Progresif processes personal data strictly in accordance with the Personal Data Protection Order 2026 and all applicable regulations, guidelines and codes issued thereunder (collectively “PDPO”).

• Progresif Privacy Notice (as updated from time to time) forms part of these Terms and Conditions and explains our data practices in more detail, including contact points and channels to exercise rights. The current Privacy Notice is available at Progresif | Privacy Notice. In the event of any inconsistency, the Privacy Notice prevails to the extent of the inconsistency.

• Subject to the Privacy Notice and applicable law, Progresif may process the following categories of personal data collected through the Online Store and related channels:
• identification and contact data (e.g. name, NRIC/Passport, postal address, email, phone);
• transaction data (e.g., orders, payments, fulfilment, delivery, refunds);
• technical and device data (e.g. IP address, device IMEI, network usage);
• location data;
• support interactions (e.g. live chat, contact centre, complaint history); and
• sensitive personal data permitted by PDPO and with the required level of consent (e.g., biometric data) or where otherwise allowed by law.

• The Customer acknowledges that they have read, understood and agreed to be bound by Progresif’s Privacy Notice and consents to the collection, use, processing and disclosure of personal data as described therein. The Customer further acknowledges that certain products or services made available through the Online Store may be subject to additional terms, conditions or privacy obligations imposed by the relevant manufacturer or service provider and agrees to comply with such terms where applicable.

• When accessing or interacting with the Online Store, Progresif may collect the following categories of information:

• Anonymous or Aggregated Data – such as browsing patterns, website usage and analytics information and other non-identifiable technical information.
• Personal Data - information knowingly provided by the Customer, including during account registration, order placement, payment processing or other interactions with the Online Store.

• By using the Online Store, the Customer expressly consents to:

• the collection, processing and use of personal data, including sensitive personal data, where lawfully permitted, for the purposes set out in Progresif’s Privacy Notice and in compliance with PDPO and other all applicable laws and regulations.
• the disclosure of personal data to third parties identified or engaged by Progresif as necessary to facilitate order fulfilment, payment processing, customer support, marketing and promotional activities (subject to Customer’s choices), fraud prevention and other legitimate business purposes as permitted under the PDPO.

• Customer’s continued use of the Online Store or Progresif services following the publication of an updated Privacy Notice shall constitute acceptance of the revised terms.

14. Intellectual Property

• All intellectual property rights in and to the Online Store, including but not limited to trademarks, trade names, logos, graphics, images, text, content, product description and software and all other content or materials, are owned by Progresif or its licensors. All rights not expressly granted to the Customer under these Terms and Conditions are hereby reserved.

• The Customer shall not, whether directly or indirectly, copy, reproduce, modify, translate, publish, repurpose, distribute, transmit, display, perform, store, create derivative works from, or otherwise exploit any part of the Online Store or its content for commercial or public purposes without Progresif’s prior written consent. Any unauthorized use may constitute a breach of copyright, trademark, or other intellectual property laws and may result in civil or criminal liability.

• Except where expressly stated, all third-party trademarks, trade names, logos, images, and product/service representations displayed on the Online Store remain the property of their respective owners. Their appearance on the Online Store does not imply any affiliation, sponsorship, endorsement or approval by Progresif, and is provided solely for identifying or describing the relevant third-party products or services.

• All intellectual property rights referenced herein are protected under applicable Brunei Darussalam intellectual property laws, applicable international copyright treaties, and other relevant statutes and conventions. Progresif will take all legally permissible steps to enforce its rights in the event of infringement.

15. Force Majeure

• Progresif shall NOT be liable for any delay or failure to perform any of its obligations under these Terms and Conditions due to acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, weather, any natural disasters, outages, explosion, acts or regulation by the governmental agencies (including the withdrawal of consents, permits or licenses) or omission, failure, termination or cessation by third parties and relevant authorities beyond the control of Progresif.

16. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Brunei Darussalam. The courts of Brunei Darussalam shall have non-exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms and Conditions.

Last Updated: 18 June 2026